FAQ

General Information

• Should I book in advance?
  As an on-demand service, we understand the importance of having a hassle-free and stress-free experience, especially after a long journey. Making a prior reservation with us ensures that you have a vehicle waiting for you upon your arrival or departure, without any unnecessary delay or inconvenience.
  
  We highly recommend booking in advance to ensure a seamless and comfortable travel experience. By reserving ahead of time, you can avoid any last-minute stress or worry about finding a ride, particularly during peak travel times when availability may be limited.
  
  So why wait until the last minute? Plan ahead and book your transportation with us today to enjoy a smooth and stress-free journey from start to finish.
• From which locations do you provide pick-up services and where can you transport passengers to?
  We offer pick-up services from a variety of locations, including Roissy Charles de Gaulle, Orly, Beauvais, and Le Bourget airports, as well as hotels. Our transportation services extend beyond just train stations, as we can take you to popular tourist destinations like Disney, Mont St. Michel, Lourdes, Giverny, Normandie, and more upon request.
  
  We aim to cater to your transportation needs and are happy to take you to any destination of your choosing. To learn more about our rates, please visit our rates page, and to make a reservation, please visit our reservation page. We look forward to helping you reach your desired destination with ease and comfort.
• How can I contact you when I am the airport?
  If you find yourself at the airport and need to contact us, you have a couple of options. You can give us a call at (+33) 7868 52 413 or (+33) 7818 88 425. Alternatively, you can email us at [email protected]. We will make sure to respond promptly and assist you with your transportation needs.
• What services do you provide for children?
  To ensure the safety and comfort of your little ones during transportation, we offer booster seats and baby seats at no additional cost.
• What are the available methods of payment and tipping?
  We provide a convenient payment option where you can pay the chauffeur upon drop-off, eliminating the need for an advance payment. If you are pleased with the service provided by the chauffeur, you may choose to offer a tip, although this is not mandatory.
• What is the timeframe for changing or canceling a reservation?
  To cancel a reservation, we require a notice of 24 hours prior to the scheduled pickup time.
• Is there an additional fee for luggage transportation?
  It's worth noting that we do not impose any additional fees for luggage transportation.
• Where can I locate the chauffeur at the Airport?
  Upon your arrival, our driver will be waiting for you at the customs exit, holding a company board displaying your name for easy identification.
• Can the shuttle transport me directly to my hotel or terminal?
  We provide private transfer services from point A to point B, according to the destination specified in the reservation form. If you have any changes or additional requests, you may communicate them to the chauffeur for necessary arrangements.
• Is there insurance coverage for the passengers?
  Certainly, we would like to inform you that all passengers are covered by insurance.

Lost Property

• I left an item at the car? What do I do?
  As an on-demand service, we understand the importance of having a hassle-free and stress-free experience, especially after a long journey. Making a prior reservation with us ensures that you have a vehicle waiting for you upon your arrival or departure, without any unnecessary delay or inconvenience.
  
  We highly recommend booking in advance to ensure a seamless and comfortable travel experience. By reserving ahead of time, you can avoid any last-minute stress or worry about finding a ride, particularly during peak travel times when availability may be limited.
  
  So why wait until the last minute? Plan ahead and book your transportation with us today to enjoy a smooth and stress-free journey from start to finish.